However, some of them eventually get found by the customer and at a much higher cost to the business. In most cases, the so called “can’t reproduce” bugs end up getting closed as due to no one being able to reproduce them. When the developer can’t reproduce the bug they’ll often just mark the issue as “can’t reproduce” and ask the QA manager to close it. A step-by-step written description of how to recreate a bug, no matter how detailed, leaves some room for error. In order to fix a bug the developer generally has to be able to reproduce it. Finding those elusive bugs is only the beginning, because the development team still has to fix them and they can’t be cleared until they’ve been retested. Uncovering bugs in a software package is the easy part of the job in QA.
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